Return and Refund Policy
Return & Refund Policy
Last updated: 4 March 2026
Returns
We offer a 30-day return policy.
This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
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be unused
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be in its original condition
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be returned in the original, undamaged packaging
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include proof of purchase (receipt or order confirmation)
Return Process
To start a return request, please contact us at:
📧 contact.avelyneskin@gmail.com
All returns must be approved by our customer service team before being sent back.
Returns sent without prior authorisation will not be accepted.
Once your return is approved, you will receive instructions on how to return the item.
Damages and Issues
Please inspect your order immediately upon delivery.
Contact us as soon as possible if:
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the item is damaged
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the item is defective
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you received the wrong product
We will review the situation and provide an appropriate solution.
Non-Returnable Items
The following items cannot be returned:
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used products
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products showing signs of wear or excessive use
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gift cards
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sale or discounted items
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products damaged due to improper use
Exchanges
We do not offer direct exchanges.
The fastest solution is to:
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Return the eligible item
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Once the return is approved, place a new order
Right of Withdrawal – European Union
In accordance with European consumer protection laws, customers have the right to withdraw from the purchase contract within 14 days without providing a reason.
The withdrawal period begins 14 days from the date the goods are received by you or a person designated by you.
The product must be returned in its original condition and without excessive use.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed within 10 business days using the original payment method.
Please note that your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at: